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KYC Policies, Privacy & Management of Personal Data

Version: 1.1

Last modified: 8.02.2024


1.1. KYC – Know Your Customer

A Know Your Customer (“KYC”) process is a process of identity verification by which we make sure that you are who you say you are – and not someone pretending to be you. This policy tells you how we perform KYC checks when you use our website ( including any mobile or a device-specific version of the website and any related applications (“Website”).

1.2. Why we ask you to verify your identity

As a regulated company, we are required by law and license conditions to verify our customers. This is necessary to ensure that our services are not misused. KYC helps us in protecting our business from money laundering, terrorism financing, and other illegal activities. Identify verification makes your account on the Website (“Member Account”) safer.
If we need you to verify your identity, we will ask for you to provide personal identification documents. A verification request will be communicated to you via a notification on the Website and/or by email.

1.3. Documents we require from you

The identification documents we request from you may vary on the basis of the payment method. We typically ask for documents, such as but not limited to:

  • Proof of identity: a copy of a valid ID document (for example, driver license, passport, national identity card, or residence permit) and your selfie;
  • Proof of address (utility bill or an official document issued by the government);
  • Proof of payment method (a bank or card statement, a photo of the credit/debit card, etc.).

You will find the exact documents you need to provide in the verification request.

1.4. Photo requirements of your documents

Please make sure your documents are in acceptable condition:

  • A clearly legible photo of an original document;
  • Your personal data must match the details on your Member Account;
  • All corners of the document must be visible;
  • Screenshots, scanned copies, and black and white photocopies are not acceptable.

1.5. How to submit documents

If we have requested documents from you, we will have sent a link to you on your Member Account and to your email address. Clicking that link will allow you to upload images/photos of your documents.
Please do not email us with your documents.

1.6. Verification failed/completed or more information required

Once all documents are uploaded, they are waiting until we review them.
Your satisfaction is our first priority so we review your documents as soon as possible. The following outcomes are possible:

  • Verification completed: all documents are successfully verified;
  • Verification failed or more information required: some of the documents you have sent us do not meet our requirements, and another document or more information is needed.

Please note that your withdrawal transaction will not be processed until your identity is fully verified. We reserve the right to block access to or close your Member Account until verification has been completed.

1.7. How to check your verification status

You are always able to check the status of your verification process on your Member Account. Changes in the status of your verification process will be also communicated to you via a notification on the Website and/or by email.

1.8. Timing of Verification

After you submit Your identity documents, we will review and verify them within 48 hours. We make every effort to complete verifications as quickly as possible, however the process may take up 72 hours in some cases.

The status of your verification can be checked on your Member Account. We will also contact You via email or website notification if any additional documents are needed.

We appreciate Your patience as we work to verify all users in a timely yet thorough manner.

2.1. What happens with your personal data

We use your documents when we are completing our KYC checks. We respect the privacy of everyone that engages with our Website, and we are committed to being transparent about our privacy processes and policies. We process your information only in accordance with our Privacy Notice.

2.2. Our legal obligations

We process information collected during the verification process as a data controller. This means we are the main decision-maker that exercises overall control over the purposes and means of the processing of personal data. We are required by law to comply with data protection requirements in the way in which we process any personal data collected from you.

2.3. Privacy Notice

To understand how, why and which personal data we process about you, you can read the Privacy Notice. This Privacy Notice will inform you also as to how we look after your personal data when you visit our Website and/or use our services, and tell you about your privacy rights and how the data protection law protects you.
In case of any difficulty, question, or concern about our Privacy Notice, please contact our Data Protection Officer at [email protected].

3. To maintain the security of user accounts and adhere to anti-money laundering regulations, Spin City only permits withdrawals to be processed using the same payment method and details that the user originally utilized to deposit funds into their account.

Users must withdraw to the same account, wallet, or card that was used to deposit. Withdrawals to different accounts, wallets, or cards that do not match the original deposit method are strictly prohibited.

Spin City reserves the right to request proof of ownership for the deposit payment method before processing any withdrawal request. Failure to provide evidence that the user owns the payment details may result in the withdrawal being declined.

This policy is in place to verify user identities and prevent fraudulent withdrawals. We appreciate our users' understanding and cooperation. Those who attempt to withdraw via an alternative method may have their account suspended due to suspected unauthorized access or money laundering.

Please ensure you only deposit using a payment method you have full control and ownership of. Contact our customer support team if you have any questions or concerns regarding our withdrawal verification requirements.